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Pullman Dubai Creek City Centre – Service Excellence Personified…

The first word I would like to use to describe this hotel, is surprising. And it’s not that the hotel doesn’t look great online, it’s why I chose it, but the pictures simply do not do it justice in comparison to what you actually experience when you enter the lobby, glistening with lighting and marble yet soft to the eye, immediately giving you a welcoming and warm feeling.

I arrived late in Dubai, and as such only reached the hotel at midnight. This didn’t stop the service from bustling to my attention; “Good evening Mrs. Evans and welcome, allow me to show you straight to your room.” Wow, no check-in, known by name, staff rushing around me to open elevators and take my bags. I’m already very impressed, and this was only the beginning

Junior Suite

I was treated to a Junior Suite on the 11th floor during my stay here, and apart from the fact that the view of Dubai is majestic from that high, the room itself was incredible. Large and spacious, one of the best beds and pillows I have ever had the pleasure of sleeping on during my travels, two televisions, a comfortable lounge and a generous bathroom filled with every amenity you would require.

View from my suite on the 11th floor

During my stay I was able to enjoy the bar on the 1st floor which has an extremely comfortable atmosphere. Every time you take a seat you are served some pub style snacks like popcorn, nuts and olives, and you can leisurely enjoy your drink while watching either sport, playing a game of pool or simply listening to the music. On Friday nights, Medley Restaurant holds what is known as the Art of Spice. An Indian cuisine delight created proudly by celebrity Chef Sweety Singh. Rows of serving pots line the buffet and you can sample as many as you want or can handle. I had a special dietary requirement yet this was no issue. Two delectable curries arrived at my table, served with fresh naan bread and all the sides required to make this a true Indian feast. I can see why the General Manager personally recommends this experience, as I will not soon forget it.

Soma Spa was by far the most relaxing experience on my journey. If you can, get a lady by the name of Chon to get her hands on you, I can guarantee you this will be worth every penny as her healing hands find every knot and aching spot on your body. The spa itself is beautifully laid out, tranquil and relaxing. The change rooms hold the sauna and steam room for use before your treatment, and after being sent into seventh heaven you are seated quietly to some ginger tea while you let the experience run over in your mind, relaxing you even further before returning to your day.

Soma Spa

All in all, a hotel is not only made up of walls and glitz and glamour. The true heart of a hotel, and what makes your stay memorable, is the hospitality of the staff that surround you. This hotel has it all. The glam, the rooms, the food, the spa, yet what stood out to me the most during my time here, was the staff. I have always said hospitality is a special sort of kindness, and it is something that you either have or don’t, it cannot be taught. Not a single member of their team made me feel that they were there because they had to be; they wanted to be. Their service excellence echoes through every corridor, radiates out of every meal served, in every passing greeting, in every room service delivered. And this single point alone is what made this one of the best and most enjoyable hotels I have had the pleasure of visiting.

This hotel will suit every travel requirement, so when passing through Dubai and looking for accommodation for one or seven nights, you will not be disappointed to make this your selection.

Book or view this hotel by clicking here

Reviewed By Joanna Evans

World Luxury Awards Marketing Communications Manager

 

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Paris InterContinental Le Grand, a spectacular stay in the city of love and light…

This superbly renovated luxury hotel is at the heart of Parisian society. Opened in 1862, it defines historical grandeur, from Café de la Paix to La Verriere Restaurant, set in an 800 square metre winter garden.

Arriving at the InterContinental Paris Le Grand , I was taken aback by the sheer magnificence of the Hotel. It is an absolute jewel in the city of Light.

Fresh fruit and champagne in our room on arrival.

After a quick check in we were shown to our room where a bottle of champagne and fresh fruit awaited us. Our elegantly designed room overlooked the Paris Opera museum and I certainly spent some time simply enjoying the views over Paris. I love how the historic detail is still apparent in all the décor.

Our elegantly designed room

Breakfast at Café de la Paix was a phenomenal experience. The buffet breakfast was the largest I have ever experienced and sitting in the café with my fresh chocolate croissant I really did feel like a Parisian.

Cafe De Le Paix

Although I was only there for one evening, the service from every staff member from beginning to end was impeccable and I truly enjoyed my stay at this magnificent hotel.

Winter indoor garden.

I hope to return one day soon for a longer visit at this jewel of a hotel.

To view more click here

Reviewed By Tanique Echardt- Executive Manager World Luxury Hotel Awards

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JUMEIRAH CELEBRATES SUCCESS AT THE WORLD LUXURY HOTEL AWARDS

Jumeirah Hotels in the Maldives and Kuwait scoop several awards

Jumeirah Messilah Beach Hotel and Spa

Dubai, 10, December 2017: Jumeirah Vittaveli in the Maldives has been named Global Hotel of the Year and Jumeirah Messilah Beach Hotel and Spa in Kuwait was named Luxury Business Hotel of the Year at the World Luxury Hotel Awards 2017 held in Switzerland.

Jumeirah Messilah Beach Hotel and Spa

Jumeirah Vittaveli was also named global winner for Best Luxury Island Resort and continent winner for Best Luxury Family Beach Resort. The Royal Residence at Jumeirah Vittaveli was named continent winner for Best Luxury Beachfront VillaBest Luxury Hideaway Villa and Best Luxury Private Villa – an incredible overall result for Jumeirah Vittaveli.

Jumeirah Messilah Beach Hotel and Spa also took home awards for LuxuryEco/Green Hotel and Luxury Beach Resort. The hotel was named  Luxury Destination Spa and Luxury Wellness Spaat the World Luxury Spa Awards 2017.

Jumeirah Messilah Beach Hotel and Spa

Jumeirah Vittaveli’s General Manager, Mr Amit Majumder, received the awards at a grand event held in St Moritz, Switzerland. “I’m overwhelmed by the awards we received tonight. I can only say a very big Thank You to my team who has worked so hard to get us where we are today. And to our guests who continue to show their love for our little piece of paradise by returning regularly. We will continue to surprise you and strive to be worthy of this immense recognition. Being named Global Hotel of the Year 2017 in a fierce competitive field truly is the epitome of our recognitions this year.”

Jumeirah Vittaveli

General Manager, Jumeirah Messilah Beach Hotel and Spa, Savino Leone, said: “We are deeply touched and proud to receive worldwide recognition for our continuous efforts in luxury hospitality in Kuwait. This coveted award is another testament to our brand promise of delivering exceptional guest experiences. It has been a great and successful year and we only hope to elevate our benchmarks of excellence in services in the years to come.”

Setting the basis for service industry standards around the globe, the World Luxury Hotel Awards provides true recognition to luxury hotels and resorts in their relevant categories during its annual voting phase. Over 300,000 votes were tallied this year from travellers and guests of these luxury establishments during the voting phase. Properties from over 120 countries competed in the 2017 awards and it is truly an honour to be one of the selected nominees and winners.

About Jumeirah Group:
Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, operates a world-class portfolio of hotels and resorts including the flagship Burj Al Arab Jumeirah. Jumeirah Hotels & Resorts manages properties in Dubai and Abu Dhabi, UAE, and Kuwait in the Middle East; Frankfurt, Istanbul, London and Mallorca (Spain) in Europe; the Maldives and Shanghai in Asia. Jumeirah Group also runs the luxury serviced residences brand Jumeirah LivingTM with properties in London and Dubai; the wellness brand TaliseTM; Jumeirah Restaurant Group DubaiTM; Wild Wadi WaterparkTM; The Emirates Academy of Hospitality ManagementTM; Jumeirah SiriusTM, its global loyalty programme; and isme by Jumeirah™ an app based rewards programme in the UAE. Future openings include luxury hotels in the UAE, Bahrain, Indonesia, China, Oman, Jordan, Malaysia and the Kingdom of Saudi Arabia. www.jumeirah.com

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The Chedi Andermatt – A Dream Come True Destination

Andermatt is a village in the Ursern Valley in the Swiss Alps; nestled in the heart of this quaint, snowy wonderland is The Chedi Andermatt, a ski hotel quite unmatched in its beauty and winter charm. The Chedi Andermatt will captivate and move you.

We were afforded the luxury of being accommodated in the two-bedroom Grand Deluxe Suite at this property and although we are sure every room at this hotel is phenomenal, this particular suite was breathtaking. Walking in to a more than spacious lounge, an electric fireplace blazing like it’s been waiting to welcome you all day, a well equipped kitchen and an 10-seater dining room table; you feel like you are right at home. A very luxurious home!

The bedrooms are sublime. Massive open spaces with balconies overlooking the snowy town below, beds and pillows that kiss you goodnight each time you enter their soft haven, and bathrooms so large and spacious, you feel as though you are royalty living in a palace.

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Dining at the hotel was superb. There are four outstanding restaurants and bars to choose from which boast a menu range enough to suit anyone’s requirements. The staff are friendly, polite and very dedicated to providing top quality, international standards of service throughout your stay. A particular highlight in The Restaurant is The Wine and Cheese Cellar: at five meters high it attracts cheese connoisseurs who marvel at its delights through the glass walls.

One of my most favourite places to visit in any hotel is the spa, and The Chedi Andermatt lives up to and surpasses the standards of luxury. I took some time out especially to enjoy the 35 meter indoor pool, and this was topped by the 12 meter outdoor pool, filled with blissfully hot water to swim around in while the snow pours down your head as you take in the beautiful Alpine surroundings.

If you feel like skiing, you will receive your own personal Ski Butler, a feature we have yet to see in any other hotel we have visited. He will take care of your every need from getting up the mountain, renting your equipment and ensuring you have an international ski instructor available to show you the ropes. Another favourite feature was that The Chedi Andermatt has its own ice skating rink for when you feel like lazily skating around a rink in the snow surrounded by the resort and mountain views.

All in all, The Chedi Andermatt is probably the most unique, stylish and luxurious hotel I have ever had the privilege of staying in. The staff are above the quality of what one could hope for, and no doubt in my mind that whatever your reason for travelling to this destination may be, you will feel relaxed, pampered and ready for anything by check out.

Reviewed By Joanna Evans

To book this breathtaking Hotel follow the details below.

website – click here

email- info@chediandermatt.com

 

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Hotel Papadopoli Venezia – MGallery by Sofitel

Travelling to the city of Venice in Italy is an experience that should be on everyone’s bucket list. I suggest taking a private water taxi from the airport and entering the hotel via the water canals with style.  If you are lucky enough to enter Venice just before sunset, the experience will be even more romantic. Imagine sailing into a city filled with beautiful historic buildings, arched staircases and the suns’ reflection on the water streets. The water taxi takes you directly to the hotel entrance and kicks off your love affair with the city of Venice forever.

Arriving at Hotel Papadopoli Venezia – MGallery by Sofitel is an exciting experience. Once you enter the lobby of the hotel the glamour and elegance of this intimate boutique hotel is overwhelming. Close to the reception desk is a display case fill with shoes and handbags decorated with Swarovski crystals. The lounge is decorated with vintage furniture that includes throne chairs, carved giltwood tables and mirror frames, 18th century Italian style sofas as well as breathtaking chandeliers that provide just enough light to feel cozy and relaxed.

 

 

The stairway to the GIARDINO D’INVERNO (Winter Garden) restaurant is framed by two fashion mannequins, each dressed in a ball gown skirt and colorful ladies jacket. One soon discovers that the skirts actually consist of a tree and flower decoration. The beautiful artistry of this hotel is mesmerizing and the use of pastel colors is calming and poetic. Once you reach the Winter Garden one is transported to a scene from the magical Shakespearean play, A Midsummer Night’s Dream.

The hotel has 96 rooms and suites that are finished with furnishings reflecting the elegance and splendor of the 18th century, and views of the Tolentini Canal and Papadopoli Gardens. Each of the rooms are themed and I was fortunate to be accommodated in the Marco Polo room.

One of the special qualities of Hotel Papadopoli Venezia is the spectacular view the rooms provide.  I would suggest starting your day with breakfast on your balcony and a wonderful view of the city rooftops.

The location of the hotel is great and within walking distance of most of the tourist attractions. It is a real treat to explore the busy allies of Venice and stumble upon unique gift shops and restaurants. If you have a lot of luggage the hotel will organize you a city porter in no time to assist you with the heavy load.

Overall, I can recommend Hotel Papadopoli Venezia to any traveller visiting Venice. Personally, the comfortable stay and attentive service contributed to a wonderful experience and many cherished memories.

Hotel Reviewed by Michelle Snyman – Brand Manager of World Luxury Hotel Awards.

To view this hotel click here

To phone +39 041 710400

 

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Relais & Châteaux Hotel Heritage

Situated in the heart of medieval Brugges, rich in history and gastronomy, Relais & Châteaux Hotel Heritage, is the exquisite setting for your romantic getaways and for all your special celebrations in life.

Photo with Nagi, one of the amazing employees at Hotel Heritage.

Upon arrival at Relais & Châteaux Hotel Heritage, we were warmly welcomed and checked in by Jessie who showed us to our room. Our room was absolutely stunning and elegantly decorated with exquisite attention to detail. The hand written welcome note from Johan and Isabelle really made us feel welcomed.

Our beautifully decorated room.

The Hotel’s location is in the heart of Brugges, close to the market square and the city’s many canals, this is ideal for sightseeing, museums, chocolate shops and theatres.

Exploring the market and canals.

Each morning we had a full buffet champagne breakfast, which was served in their beautiful dining area. The food was absolutely divine and local Belgian waffles were definitely a highlight.

We were personally greeted by owners Johan and Isabella and had lovely chats with them. All the staff are incredibly friendly, attentive and provided the highest level of service.

A glass of red wine and snacks at Bar le Magnum in such a beautiful setting truly relax’s you before dinner at Le Mystique Restaurant. This was without a doubt the best 5 course meal I have ever experienced. Chef Gregory Slembrouck is a true master in the kitchen and this is one meal I will never forget. Only the finest seasonal ingredients are used and combined with World class flavours to create these wonderful gourmet delights.

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Johan and Isabelle are true visonaries in creating the perfect boutique hotel.
Rich in history, charming and absolutely magnificent would be the best way to describe my stay at Relais & Châteaux Hotel Heritage. I do hope to return one day in the near future.

To view more click here

To send a booking inquiry – info@hotel-heritage.com

Reviewed By Tanique Echardt- Executive Manager World Luxury Hotel Awards

 

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Sofitel Rome Villa Borghese – Rome – Italy

Arriving at Sofitel Rome Villa Borghese, guests are welcomed to a cozy lobby styled with classic as well as contemporary décor. A beautiful crystal chandelier hangs from the roof, while the colorful avant-garde painting against the wall and a vintage Vespa scooter parked next to the staircase sets the scene. The walls of the hotel are lined with 1960’s black and white portraits of films stars. Guests are transported back the glamorous vintage era of La Dolce Vita, a famous Italian film that translates into “the good life”.

images of hotel

This boutique hotel features 81 luxury rooms, conference as well as meeting space. The hotel also features the La Terrasse Cuisine & Lounge that provides a breathtaking rooftop view over the city of Rome. It is no surprise that Sofitel Rome Villa Borghese was voted as the 2017 global winner in the category, Luxury Rooftop View Hotel, during the 2017 World Luxury Hotel Awards.

view from rooftop

Guests can enjoy a Mediterranean lunch or gourmet dinner at the award-winning restaurant or sip a cocktail during sunset while enjoying the spectacular view of the capital.

bar

The hotel is located close to the famous Spanish steps and is only a 15-minute taxi ride from tourist attractions like the Vatican Museums, the Colosseum and the Borghese Gallery. The staff are incredibly helpful and the concierge team comes highly recommended to assist you in organizing a perfect day out.

room

The rooms are comfortable and offer Sofitel MyBed® bedding, marble bathrooms, luxury bathrobes, WIFI and 24-hour room service. One of the features that stood out in the room was a portable telephone that ensures connectivity as well as a mobile network to foreign travelers.

staircase into the hotel lobby

Guests can look forward to a comfortable and stylish stay at Sofitel Rome Villa Borghese.

Hotel Reviewed by Michelle Snyman – Brand Manager of World Luxury Hotel Awards.

To view this hotel click here

To phone +39 06478021

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The NH Doelen Amsterdam, a historical masterpiece…

Resting upon the banks of the river Amstel this 5 star hotel is situated in a 17th century monument and is the oldest hotel in Amsterdam.

From the moment we arrived at Amsterdam Train station and were picked up by our luxury transfer, we were treated like royalty. When we arrived at the hotel the staff had already checked us in and immediately showed us to our room. We were treated to some cold meats and local Dutch Liquor, which was very welcome after our long trip. The hotel was absolutely stunning; modern yet still retaining its historic beauty.  Our room was spacious, light and had beautiful views over the canal. One could definitely spend some time simply staring out your window. The bathroom was amazing with a large rainfall shower, which I could have easily spent hours in.

The Buffet breakfast was absolutely divine; from the local Dutch poffertjies, to fluffy omelettes, we had a wide variety of delicious breakfast options.

In the evenings we headed down to the cocktail bar and enjoyed a glass of red wine with cheese and other snacks. The area is comfortable and beautifully decorated to make you feel relaxed and at home.

The Staff at the NH Doelen were absolutely fantastic; incredibly friendly and accommodating. We were given suggestions on where to eat and experience local cuisine, tours were organized for us as well as any transfers we required. I was even given a gift bag filled with NH Doelen goodies.

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Three days went by way to quickly at the beautiful NH Doelen Hotel and I would jump on a plane tomorrow to return for my second visit.

Review By Tanique Echardt – Executive Manager

To book this hotel go to their website: click here

Or email them: here

To view more reviews click here

 

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InterContinental Davos – A Winter Wonderland Experience

The World Luxury Hotel Awards was privileged to experience this phenomenal hotel in December 2017 after the gala ceremony on 2 December in St. Moritz, where it was awarded two global wins for Luxury Architecture Design Hotel and Luxury Hotel & Conference Centre. And it’s not hard to see why. Nestled amongst the majestic Swiss Alps and surrounded by snowy pine trees, this supremely designed hotel offers an experience for every traveler, whether it be a family or romantic ski holiday, or a business trip for a stay or conference.

The view from the rooms is incredible, overlooking Davos and the mountains, and in the winter months you even have your own personal supply of snow on your balcony, about a meter deep! This only adds to the blissful magic of being in a winter wonderland.

One of the most satisfying benefits of the hotel is the complimentary shuttle service in and out of Davos, for which we never had to wait longer than 5 minutes, if at all. Davos itself is a beautiful town filled with pubs and restaurants to discover and there is something wonderful about exploring these while walking along white roads, snow crunching below your feet, adding the special treat of being so close to Christmas time where the trees you walk past are naturally covered in snow. But if it gets too cold for you, a quick call to the hotel and the shuttle will be right there to fetch you.

The breakfast buffet was also a tremendous surprise, apart from the already large selection of food available, there was an entire Asian display on offer complete with a wide variety of Asian style foods, enough to satisfy all needs and dietary requirements. A very interesting taste sensation to add to breakfast.

The rooms are large, comfortable, clean and very luxurious with modern and beautiful bathrooms which are well worth noting. We especially enjoyed the larger than normal bath tubs and the delightful rain shower experience.

As one would expect from a hotel of this stature, all the staff from check in to the Concierge to housekeeping to breakfast were incredibly helpful and hospitable. No query went unattended and the staff were knowledgeable on every point we required assistance with. No surprise considering this hotel hosts the World Economic Forum annually.

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And if all of the above is not enough to convince you, just remember that the most beautiful way to reach this hotel is via train through the Swiss Alps… more than enough to entice a visit!

To book this breathtaking Hotel follow the details below.

website – click here

email- InterContinental.Davos@ihg.com

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The Prince de Galles, a Luxury Collection Hotel

The Prince de Galles, a Luxury Collection hotel, is the legendary Parisian Art deco jewel located just a few steps away from the Champs-Elysées and Avenue Montaigne.

Upon arrival at the elegant and stunning Prince De Galles Hotel, we were immediately warmly greeted and checked in within minutes. We were also shown to our room where a bottle of champagne, fruit and personal note from the General Manager awaited us. Our suite was elegant with a king sized bed, lounge area and the most beautiful bathroom I have ever seen.

 

The breakfast buffet was an experience in itself. A wide spread selection from fruits, gluten free bread and health juices to Poached eggs, bacon and even sushi. It was an absolute delight for our tastebuds.

The hotel bar Les Heures was also a wonderful experience, so beautifully decorated, one can simply marvel at the beauty of it all while sipping on your cocktail.

Being a fitness queen the Prince De Galles Fitness area and Gym was a definite highlight. With top class equipment and a spacious beautifully decorated area, the early morning training was a dream come true.

The hotel staff were incredibly attentive and friendly. They effortlessly fulfill your requests in a timely and friendly manner, including organizing us tickets to a World Premier at the Rex Theatre.

The Prince De Galles, a Luxury Collection Hotel was everything I imagined and more.

Review By Tanique Echardt – Executive Manager

To book this hotel go to their website: click here

Or email them: here

To view more reviews click here